Terms of use

 
Legals and disclaimers

These terms and conditions (the "Terms and Conditions") are the terms and conditions upon which Climbing Masterclass. ("Us", "We", "Our") makes this website (the "Site") available to you and any of our services which are accessible on or via the Site (the "Service" or "Services").

The Terms and Conditions govern your use of the Site and the Service and by accessing the Site and/or the Service you agree to be bound by them without limitation or qualification.

1. Use of the Site
The content of this Site is owned by or licensed to Us. You may not copy, reproduce, modify, distribute, republish, display, post or transmit any part of this Site without Our permission (or licensee if applicable). You may view or print individual pages only for your personal use.
You must not use this Site and/or Service in a way which causes or may cause:
  • the Site or the Service to be interrupted, damaged or impaired;
  • offence or detriment to any other person who uses this Site or Service;
  • Us, you or any other user of the Site to be in breach of any applicable law or regulation;
  • detriment to any person who supplies services to Us in connection with this Site.

If We consider that you are doing, or are likely to do, any of these things or in any other way are adversely affecting the Site or Service, its users, Us or its suppliers, We may immediately suspend your use of the Site and/or Service.
 
2. World Wide Web
The contents of this site are not directed to any person in any jurisdiction where (for any reason whatsoever) the publication or availability of the Site is prohibited. Persons in respect of whom such prohibitions apply must not access the Site
 
3. Links to other website and services
The Site may contain links to other websites, which are not under our control. The links to other sites are offered for your convenience and We we do not accept any responsibility or liability whatsoever for enabling you to link to any other website, for the contents of any other website, for the security of any other website, or for any consequence of your acting upon the contents of such website.
 
4. Transmission of information
Your attention is drawn to the fact that information transmitted via the Internet is susceptible to monitoring and interception. You will bear all risk of transmitting information in this manner. We will not be liable for any loss, harm or damage suffered by you as a result of transmitting information to us. We reserve the right to request independent verification of any information transmitted via e-mail.
 
5. Disclaimer
Whilst We agree to use our reasonable endeavours to ensure that the Site and/or the Service is fully operational and error-free we cannot guarantee this and therefore accept no responsibility for any defects and/or interruption of the Site and/or Service and shall be released from our obligations under the Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Site and/or Service impossible or impractical.
 
6. Changes to the Terms and Conditions
We may change the Site or the Terms and Conditions at any time without notice. If you use the Site after We have posted any changes you will be bound by them. You should therefore ensure that you read the Terms and Conditions each time you use the Site.
 
7. Copyright and Trademark Notices
All copyrights and trademarks are the property of their respective owners.
 
8. Governing law and jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts.
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Contact information

The Climbing Masterclass is a trading name of Neil Gresham and Stephen Golley
Our registered address is:

Climbing Masterclass,
152 Milligan St.
London,
E14 8AS,
UK.
You can phone us between normal office hours on: 020 7515 8697
or email us at: info@climbingmasterclass.com for general enquires,
or use our online enquiry form

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Return, refund and cancellation policy

1. Physical goods. DVD's, books etc.
If for any reason you are unhappy with a DVD or book purchased from Us, you can return it to us in its original condition within 30 days of the date you received it, unopened (with any seals and shrink wrap intact) and we will issue a full refund for the price you paid for it.
 
If the item was damaged in transit. 
If you take delivery of an item from Us and the contents have been damaged in transit, you can return the item(s) to us within 30 days of receipt for an exchange. Please see our returns form to print out a personalised return label for your item.
 
If the item is defective. 
You have the right to return a faulty item within a reasonable period of time. Please keep any warranty information that accompanied your item as this may be needed should there be a fault. Please see our returns form to print out a personalised return label for your item.
 
If we sent you an item you did not order (i.e. an incorrect item). 
As soon as you find out we’ve sent you an incorrect item, please go to the returns form to print out a personalised return label for your item. Send the incorrect item back to us using this return label and we’ll make sure you are not charged for it. If you want us to replace the item we sent you with the item you ordered, choose the "Replacement" option on the returns form, and we'll send you the correct item by return (subject to stock).
 
Please note
(a) We will notify you via e-mail when we have processed your return, this may take up to two weeks.
(b) We recommend that you use a recorded-delivery service to return any items.
(c) All physical goods returned MUST have a valid Return Merchandise Authorisation (RMA) number. Please use the appropriate returns form (as described above) to generate your RMA number and mark it clearly on the returned package. If a return package is delivered to Us without a valid RMA number we may not be able to accept delivery.
 
2. Coaching Holidays
Coaching holidays can be booked by paying a non-refundable deposit and/or the full amount. You can cancel your place on a coaching holiday at any time for a full refund (minus deposit) upto 2 months before the holiday is due to start. If you cancel between 2 months and 1 month we will refund 50% of cost of the holiday (minus any deposit paid). If you cancel within 1 month of the start date of the holiday no refund will be given.
 
Please note
(a) You may transfer or exchange your booking with another person at any time, provided they meet the required minimum standard for the holiday in question. If you do this we would need to be informed as soon as possible so that we can send out any relevant information to the new participant and assess their suitability to attend. Any special offers e.g. A free training plan, may not apply to the person with whom you have swapped your place with. You will be solely responsible for collecting any monies you have paid for the holiday from the new participant. We reserve the right to refuse coaching to the new participant if they do not meet the required standards.
(b) We’re here to help. If you find that you cannot attend the holiday that you have booked for any reason, you are within the limited refund period, and are having trouble finding a person to exchange with, we can help you sell your place if you wish by advertising it on our website. If a booking is taken for your place we will arrange contact between yourself and the purchaser for you to arrange transfer of monies and/or flights etc. As in (a) above, you will be solely responsible for collecting any monies you have paid for the holiday from the new participant. We reserve the right to refuse coaching to the new participant if they do not meet the required standards. We will always sell our places first. Once all the places on the holiday that you booked (and wish to sell) have been filled we will help to arrange the transfer of places already booked on a first come, first served basis.
 
3. One to One Coaching
Changes to your booked session e.g. cancellation, re-scheduling, different coach etc, can be made upto 24 hours before they are due to start at no cost (for a cancellation a full refund or credit will be issued as you prefer). New session times will be arranged subject to your coaches' availability. If you wish to change the coach that you have booked your session with, you may need to re-schedule your session, subject to your new coaches' availability.
If you cancel on the day, please give us as much notice as possible. We will usually offer a refund, credit or reshceduled session. If your cancellation is extremely short notice, we may need to charge a fee (up to the full amount of the session booked) to cover our costs, which we will inform you of at the time.
You can exchange your session with another person at any time, but do please let us know that you have done so.
 
4. Group Masterclasses
If you pre-pay online for a group masterclass, you may cancel at any time up to one hour before the start of the session and receive either a full refund, credit or transfer to another session, as you wish.
 
5. Personal Training Programmes
You may cancel a request for a training programme at any time before its first use for a full refund, minus an administration fee of 20% of the cost of the programme. ’First use’ will be deemed to be the date and time that you log in to access your programme for the first time or if the programme is emailed to you, when we have sent you the notification email.
 
6. Coaching courses
If for any reason a student needs to cancel the course this can be done with over 14 days notice, and a full refund will be issued. At this stage the Climbing Centre concerned will make an assessment to endure that there are enough students to make the course viable, and if not, a full refund will be sent to all students. If between 8 and 14 days notice of cancellation is given by the student then a 50% refund will be made to cover the cost of the hotel booking and instructor fees. If less than 8 days notice is given then no refund can be offered, however the places are transferable, therefore any person in need of cancelling the course can nominate another person to go in their stead with no charge. If you transfer your place to another person, you will be solely responsible for collecting any monies from that person.
 
To inform us of a change to a coaching service that you have booked, please use our online enquiry form or call us on 020 7515 8697.
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Delivery of goods

Goods will be delivered by courier or Royal Mail which will require a signuture on receipt. If the courier publishes package tracking information you will be emailed your tracking reference number when the item has shipped, for your reference. All physical goods ordered will normally be shipped with 3 working days of your order, scheduled for next working day delivery. If you require express delivery, please indicate this on the order form and/or telephone the contact number above when placing your order.
In the case of a coaching session, course or holiday you will receive email confirmation of your order within 24 hours of making your payment.

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Payments policy

1. By Cheque
Please make any cheques payable to ’Climbing Masterclass’ and post them to us at:
   Climbing Masterclass, 152 Milligan Street, London, E14 8AS
We will process your order as soon as we receive your payment and will confirm it's receipt via email; if you have booked on a course, we will provisionally hold your place for 5 days pending the arrival of your payment.
 
2. Bank transfer
If you choose to pay via online banking, BACS, CHAPS or counter transfer, please indicate on your order form and we will email you with our account details. Your order will be processed as noted in (1) above.
 
3. Online payments
We accept by cheque payments online via BarclayCard transaction handling services. Before you make a payment, you will be shown a description of the goods or services you are about to buy and the price (including any applicable taxes) in pounds sterling (GBP). We will collect your name and address for our own account handling purposes and then pass your transaction amount and personal details to the BarclayCard website where your transaction will be processed. Upon sucessful completion of your transaction, we will receive an authorisation code and this will shown to you on the site and be stored on our database along with your order information.
No card information is passed between our site and BarclayCard except the transaction authorisation code and/or any error/failure codes. We do not collect or store any of your payment card details.
Note that we are only able to ship physical goods to the card holders billing address and coaching services will require entry of the card holders billing address in order to process the transaction. We are currently able to take payments from the following cards: VISA, (Debit & Credit), Mastercard, UK Maestro, JCB and Switch solo in UK Pounds Sterling (GBP). Refunds can only be issued to the card that was used to make the original payment.


 
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